Patient portals are secure online websites that give patients 24/7 access to personal health information. Unfortunately, they aren’t receiving the attention they deserve, since EHR companies tend to be tight on R&D resources. As a result, these companies have not yet been able to meet their full potential in terms of user needs, i.e. patient … Read more
With the pandemic-induced distancing still in force, UX research has been more or less forced to be conducted remotely. Ever since the outbreak, UX researchers have gone the remote way to conduct their studies. So, why after all this time, would there be a need for a post like this one. Because there is a … Read more
As the COVID-19 pandemic continues to rage on, the global community is coming to terms with its impact across industries and businesses. While sectors such as supply chain, aviation, hospitality, and manufacturing were severely hit, they have been limping towards recovery in their own way. But if one was to single out a sector that … Read more
The healthcare industry might have dodged a pandemic bullet, but it’s still in the throes of a series of long-standing crisis. It’s a draining experience for the users. It’s overwhelmingly bureaucratic. And it’s perilously close to collapse. Physician burnout has exploded with over half (47%) of US physicians reporting at least one symptom of burnout. … Read more
Software design and development is an expansive trade comprising professionals from varied fields of study. While we best learn concepts on the job, what also helps is to have a resource that congregates important concepts and definitions to help us clarify any ambiguities with ease. This ultimate list of 100+ important UI-UX terms simplifies technical … Read more
Here’s something to ponder over – what’s the best way to study wildlife? A trip to the zoo or a jungle excursion? While the zoo is a cheaper, easier alternative, there is no denying that the jungle is where the real deal lies. Ethnography is exactly like that. It involves the study of the intended … Read more
How often have you heard about the massive importance of customer journeys and each touchpoint within them? As true as this is, nothing drives home a point more than a true-to-life story. Let’s revisit a project we were working on a while ago. The client was a manufacturer of storage devices for the medical apparatus. … Read more
If there’s one way to describe the agile development process to novices, it is this – agile is all about incrementally delivering software, bypassing unnecessary overheads, and working collaboratively towards the greater good of the project. Perfection is left out of the equation, as products can always be enhanced down the road. The actual process … Read more
UX hierarchy from bottom to top – functional systems
MVP, or Minimum Viable Product, is an often-used terminology that finds its origins in the Lean and Agile development process. It has now become common in software development parlance. Although the concept was coined by Frank Robinson, MVP became more mainstream after Eric Ries described it in his book The Lean Startup, “ A key … Read more