Renuka Savant 
The hierarchy of UX needs is my go-to framework when it comes to designing AI experiences that users not only adopt but rely on. Just like any pyramid, you have to build a strong foundation before you can start stacking the more advanced layers on top. In AI, especially in healthcare, trust is the key … Read more
You’ve scheduled a video conferencing call with 3 individuals from your client’s team, based in different locations around the world. It’s time for the call, and you join in. Suddenly, there is a barrage of notifications. Your phone rings – one person’s phoned to tell you that you’d shared a desktop link, and they couldn’t … Read more
What is the one thing that we humans find most endearing about our interactions and relationships? It’s when someone pays attention to us and delivers what we like, just how we like it. Businesses that know and act upon this are the ones that turn their customers into loyalists for life. Salesforce Einstein, for instance, … Read more
Koru UX Design won 2 iF Design Awards as announced by the iF Design Foundation in Berlin, Germany. The globally recognized iF Design Awards have been a symbol of outstanding design since 1953. With 10,800 entries from 72 countries, this is one of the most prestigious design competitions in the world. The team from Koru … Read more
Ask any designer you know about their professional pet peeves and the most likely answer wouldn’t be anything design- or creativity-related. It’s bound to be something related to their stakeholders. Source Carrying out insightful research, designing for your users, and understanding the business goals… they’re the easy parts. Getting stakeholder buy-in on those designs or … Read more
Here we go, again. It’s that time of year when we’re looking forward to the holidays and in a mad rush to tick off every item on our year-end to-do list. A list that includes product budgeting for the next year. The endless number crunching. The prioritizing. Then arguing with stakeholders, and redoing it all … Read more
Fancy a neat game of Dungeons and Dragons with none else than Snoop Dogg as your Dungeon Master? It could be a reality soon enough, going by what the overlords at Meta seem to believe. This is Meta’s take on conversational AI, wherein a few months ago the company soft-launched a barrage of celebrity look-alike … Read more
A future-proof SaaS product that stands the test of time – a pipe dream for most product leaders. Wait, can we really call scaling SaaS to ensure it’s sustainable growth a pipe dream? Atlassian, the creators of Jira and Confluence, are a behemoth in the SaaS arena with 83% of Fortune 500 companies using their products … Read more
You instinctively know how to hold a coffee mug or unlock your house. But, what if you’re asked to conduct surgery? Land an airplane? You’d be clueless, wouldn’t you? Psychologists and interaction design researchers Klaus Bærentsen and Johan Trettvik, state that everything humans know how to do has been learned by them at some point … Read more
No other service experiences have the potential to involve so many different people or to have such dire consequences when something goes wrong. To make my point, here’s what an average day in a healthcare delivery setup looks like – On the one hand, a team of doctors and nurses is performing surgery. Not too … Read more