Empty State Design Patterns for Medical Interfaces & Patient Portals

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Empty states are frequently overlooked in healthcare product design. While only a small number of users encounter them, well-designed empty states in medical applications can significantly improve clinical decision-making, reduce errors, and enhance patient safety. This guide covers what empty states are in healthcare contexts, their essential components, when they appear, and effective design patterns … Read more

Future-Proofing Your Product Strategy: Will It Stand the Test of Time?

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You’ve scheduled a video conferencing call with 3 individuals from your client’s team, based in different locations around the world. It’s time for the call, and you join in. Suddenly, there is a barrage of notifications. Your phone rings – one person’s phoned to tell you that you’d shared a desktop link, and they couldn’t … Read more

A Comprehensive UX Audit Report Walkthrough of a Healthcare App

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Are you still on the fence about getting a UX audit for your healthcare app? We get it. When you’re preoccupied with a dip in your product’s performance, it’s natural to question every solution offered to you. But here’s the truth – conducting UX audits is an effective way to identify potential problems and take … Read more

AI in Healthcare UX: Can Technology Truly Understand Human Needs?

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Humantouch

Imagine this… You’ve undergone a barrage of medical tests for a persistent niggle, and it’s finally time for your doctor’s appointment. Your anxiety is through the roof.  The receptionist at the clinic turns out to be a friendly AI interface. It welcomes you and directs you to wait until your turn arrives. It communicates the … Read more

Why Design Ops Is a Bottleneck for Many Organizations — And How to Break Through

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Imagine investing heavily in assembling an elite in-house design team, only to watch your project timelines stretch and budgets bloat, all while the quality of output struggles to meet expectations. This is a reality for many organizations that leap into building an in-house design team without integrating Design Ops into their strategy. The truth is, … Read more