Quick, tell me what springs to mind when you think of a well-designed healthcare institution. Comfortable beds? Easily accessible, spacious waiting rooms? Yes indeed, things like these would be nice. But how about having a well-designed experience right from the moment you think of scheduling a routine hospital visit? Wouldn’t that be nicer? It’s hard … Read more
Before we start discussing User Research Methods, here’s an interesting point I came across in an article a few days ago…
Technological innovations today are the driving force behind assisting the medical community to deliver quality care more effectively, along with improved security, privacy, and regulatory compliance. As healthcare organizations continue to face challenges in terms of providing round-the-clock services online, added complications such as meeting security and compliance standards set by – HIPAA’s equivalent in … Read more
At Koru UX, we define User Experience to be the value provided to the user when they are using a product. Furthermore, User Experience Design is the process of increasing user satisfaction by improving the usability, accessibility, and delight provided in the product interaction. With design thinking increasingly permeating industries, the complexity of modern businesses … Read more
Analytics and reporting are two of the most potent tools that allow us today to be accurate in our approach towards any decision or transaction that can result in a major shift in sustainability and profitability, no matter what the scale. The effects of analytics and reporting are now being amplified several folds by UX … Read more
Patient Portal is connected to the Electronic Health Record (EHR), which gives patients a look into data related to their health. These include lab results, physician notes, their health histories, discharge summaries and immunizations. Some patient portals go beyond to a stage where patients can only view their data. These portals include features such as … Read more
An article published by Forbes last year said that across the US, there will be an increase in the number of patients, whereas the number of doctors will remain same. The static supply of healthcare professionals is a significant cause of concern. Nowadays, the amount of time and number of interactions between a patient and … Read more
The 20th century took enough leaps to address issues of complexity and speed. The introduction of cloud-based systems further enhanced the efficiency of business processes. But with time and the use of the internet, the surge in data generated by these applications gave rise to data-driven decision-making, termed Business Intelligence (BI). Now, business managers can … Read more
How exactly does one measure the actual worth of User Experience (UX) to an organization and is there a way to justify the spending on UX? It is quite a challenge to calculate the ROI of UX for B2C products and services, and an even uphill task when it comes to enterprise companies. With user … Read more
Thriving on technology, the healthcare sector has revolutionized the manner in which it functions today. Rendering critical services, it was imperative that healthcare majors upped the ante and delivered on the primary goal of saving lives, and further, even improving the quality of human life via technological innovations. Patients needing specialist emergency services or consultations … Read more