Design Workshops: The IT Leadership’s Best Tool to Building a UX Culture

Here’s some food for thought – what would happen if companies took the bold step of curating the user experience of their employees with as much zeal as they did for their customers? What kind of a world would that be like? Here’s an average scenario in a telecom company. Oftentimes, their customer service agents … Read more

What do Enterprise Software Users Really Want?

User-centered design (UCD) is an approach that prioritizes human needs, behavior, and capabilities. The experiences designed under UCD accommodate these qualities so that the resultant product gets the required job done effortlessly, rendering happiness and satisfaction to the user. Good design is based on a deep understanding of human psychology and is dependent on effective … Read more

Understanding the Goals of Patient Portals

Patient portals – those secure online websites which give patients 24/7 access to personal health information – are not gaining as much priority as they deserve, since EHR companies tend to be tight on R&D resources. As a matter of fact, few companies have effectively invested towards the cause of patient portals. As a result, … Read more

Koru UX Design Methodology

At Koru UX, we define User Experience to be the value provided to the user when they are using a product. Furthermore, User Experience Design is the process of increasing user satisfaction by improving the usability, accessibility, and delight provided in the product interaction. With design thinking increasingly permeating industries, the complexity of modern businesses … Read more

Unlocking ROI from the Inside Out

How exactly does one measure the actual worth of User Experience (UX) to an organization and is there a way to justify the spending on UX? It is quite a challenge to calculate the ROI of UX for B2C products and services, and an even uphill task when it comes to enterprise companies. With user … Read more

Issues with legacy technology

Over the years, legacy systems have been questioned on their rigid infrastructure requirements, complex licensing rules, immobility, inadequate support systems, and above all, the mammoth costs required to maintain them. Enterprise users look at seamless cloud integration as a given basic. They are fascinated with the consumer-like interface designs which B2B applications strive to offer. … Read more