Achieving Excellence in Scaling SaaS With 3 User-Centric Strategies

A future-proof SaaS product that stands the test of time – a pipe dream for most product leaders. Wait, can we really call scaling SaaS to ensure it’s sustainable growth a pipe dream? Atlassian, the creators of Jira and Confluence, are a behemoth in the SaaS arena with 83% of Fortune 500 companies using their products … Read more

How Good Design Can Transform User Adoption Rates for SaaS Apps

Ever wonder why some SaaS tools are universally loved while others barely get a nod? It often boils down to the design and user-centricity of a product. “Design methodology tailored to organizational needs is the gateway to successful user adoption.” Steve Judge and Brian Thompson This insight is particularly poignant today, where employees navigate multiple … Read more

Tried & Tested Product Discovery Tactics That Lead to Innovative Products

Every transformative product begins with an informed product discovery phase. Consider Slack. Before securing its foothold in the enterprise communication ecosystem, its development was rooted in exhaustive research on workplace communication pain points, refining its origin from its predecessor, Tiny Speck.  Dropbox’s trajectory wasn’t just about offering cloud storage. Their edge came from an incisive … Read more

7 Things You Can Do Now to Enhance your B2B Product’s Experience

You instinctively know how to hold a coffee mug or unlock your house. But, what if you’re asked to conduct surgery? Land an airplane? You’d be clueless, wouldn’t you? Psychologists and interaction design researchers Klaus Bærentsen and Johan Trettvik, state that everything humans know how to do has been learned by them at some point … Read more

Rethinking UX Metrics for Tech Product Leaders

Tomer Sharon, Co-founder, and CXO at Anywell, in his insightful talk1 with Mind the Product, illuminated a common pitfall for product leaders: the obsession with granular UX insights. For example the number of clicks, session durations, etc. It becomes easy to lose sight of the overarching narrative when you go too microscopic. Many teams, in … Read more

From Good to Exceptional: Elevate Your B2B Product with Heuristic Evaluation

It was back in 1994 that Jakob Nielsen defined and outlined the importance of heuristic evaluation for digital products – Heuristic evaluation is a usability engineering method for finding the usability problems in a user interface design so that they can be attended to as part of an iterative design process. It involves having a … Read more

How Continuous Product Discovery Can Help You Innovate on a Shoestring Budget

Many product leaders think they’ve got product discovery covered— they integrate the discovery process at the start of the product design process, interview customers, and run usability tests, done. However, the reality is a bit different. Most businesses only conduct discovery activities sporadically and use the results to validate their existing decisions instead of informing … Read more

7 Best Practices For Strategic and Tactical Product Roadmaps

For those thinking that a roadmap is the key to product success, I have news for you. In his recent talk, Marty Cagan, founder of the Silicon Valley Product Group, listed roadmaps as the number one reason why product teams fail. He pointed out that at least half of the items on a typical roadmap … Read more

4 Helpful Tips for PMs to Navigate the Research & Discovery Phase

When it comes to building better products, the UX research and discovery phase is all about clarifying our perspective and checking the assumptions we hold about user behavior.  While specialist UX researchers are usually the ones responsible for the UX research process, there are times when the product manager may be tasked with conducting it. … Read more

5 Practical Tips For PMs To Effectively Manage Design Backlogs

Let’s face it, it is inevitable for product leaders to escape backlogs – be it design backlog or development. According to the state of product management annual report, 44% of companies struggle with maintaining consistency in their roadmaps and processes across teams and products. These challenges often stem from multiple inconsistencies across products and gaps … Read more